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Do not lose a customer of poor customer service

Four years ago my husband received his first paycheck from his new job, so we decided to celebrate. We leave to our favorite sushi restaurant for dinner. The excitement and pleasure that usually experienced soon broke with disappointment and rage recently.

The wonderful service we received was replaced by a waitress who was too busy to take care of us. She had no problem serving the tables to the left and the right of us, but seemed to be a drawback. We had to call in our order and for spares. He forgot our straws, forgot our wasabi, salsa forgot my daughter, and forgot my husband's soup. Finally brought the soup and straws in our second application, but the wasabi sauce never came.

"Okay, I thought. "Everyone has a bad day sometimes." But then came the worst customer service I have experienced in my entire life! It strongly suggested that my husband and I were LIARS!

When we received our account, I realized that he had been charged with two drinks of coffee. The problem was that while I had ordered two coffees, only received one.

When the hostess came, I explained I would like the second coffee because I never got removed. His answer, "Yes he did. I brought you." He looked at me and said, "Yes, I brought the first coffee I ordered. The coffee never arrived seconds. "He left the table to discuss the matter with the waitress.

The waitress returned and said: "You had two coffees. I took a glass." My husband and I looked and politely said, "Yes." You took the first drink. Never received the second coffee. "He said," Well, the waiter made two drinks. "We said," Maybe so, but never received it. "She went to discuss the matter with your manager who in turn was to discuss the matter with the waiter.

The waiter swore he did drink. We do not deny the fact that made the drink, simply stated he had never received the drink. The director came to our table and said: "We have a dilemma. My waitress, the hostess and the waiter said he received a drink. "

We looked up and said: "We do not deny the bartender made the drink or ordered two coffees (Irish cream Baileys and coffee, to be exact.) but never reached the second coffee at this table.

It does not sound so bad, right? Well, here's the problem! Manager we looked dead in the face with a look of anger and a gruff voice said, "Well, I can always go look in the dishwasher for the second glass. My waiter assures me that are the ones who ordered one of those drinks. "

My husband looked at him with disbelief.

"Does manager, just call us liars? "I asked.

My husband simply said, "Look, we understand your position, but never received the second coffee. Go look in the dishwasher. "

Frustrated, the crib raised his hands in the air, and an angry voice said, "Well this is what I do. I'll credit this beverage." No apology. No sorry for the misunderstanding. No sorry for the inconvenience. Nothing.

I looked at the manager and said: "We come here every two weeks. Never had a problem before." I just walked away without reply, no words.

The manager returned with the check and a figure showing the times of each of our orders were put into the system. You know what? The second coffee was not included in that sheet, but had scored twice in blue ink pen and said: "The first coffee was put in at 5:58 and the coffee was second at 6:40."

We looked up and said: "We're not denying we ordered two coffees, just never came second."

Then my husband added: "Look at this picture. Everything from the second order is here. Do you see that drink here?" The director did not even look, he just walked away in disgust.

We paid our bill, left a tip of $ 10 since the bill was $ 100 and did not want lasting sushi makers, and left.

My son, who hates waiting for the bill because he always feels bad when we spend too much money on eating out, had gone out when we asked the waitress for the bill. The look of bewilderment and anger on my face because they gave me my son asked, "What is wrong? "

After a bit annoying, I finally told him what happened. He looked at me and said, "Mom, do not have to second cup of coffee. "I said," I know and you can bet I'll never eat there again. "

The moral of this story … sometimes poor customer service can cost you a regular customer for a long time. If you have a bad day, try taking a deep breath and do not take out their clients. And remember, sometimes, employees are to cover the rear. And sometimes, mistakes just happen.

About the Author

Alyice Edrich is a work-at-home mom with an award winning online magazine. Visit her websites to learn how you can earn $50 in two hours or up to $10K working from home in your spare time (http://thedabblingmum.com/ebookstore) or to learn how you can purchase one of her hand painted designs (http://alyiceedrich.net).

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